Debugging Lync 2013


lync2013

This morning I struggled to get Microsoft Lync 2013 to work.  The symptoms consisted of the application running normally – I could authenticate, and the contact list would load – but after a few minutes the application would hang.

Naturally, I Googled the symptoms and found a match for the following:

Now I can load each of the apps but when Lync opens, it may work for a short time or not at all but it goes to Not Responding or just freezes completely.

Which described my situation perfectly.  Scrolling down the page, I noticed that someone had helpfully posted details about how to set Lync’s debug/tracing configuration:

In Lync log files (enable them in Lync settings, set to Full, location: C:\Users\<USERNAME>\AppData\Local\Microsoft\Office\15.0\Lync\Tracing)

Besides the fact that the information on Lync’s logging is a really helpful reference, it turns out the person who posted that comment had had the exact problem I’d been having – my audio configuration.  For whatever reason, Lync was trying to use the wrong speakers and microphone settings.

My resolution was to disable the playback and recording devices which were not functioning correctly and to perform speaker and microphone tests from within Lync’s settings page.  Problem solved!  Many thanks to the Jussi Palo for the info.

I hope this information helped someone else struggling to keep Lync functioning!


About Rob Sanders

IT Professional and TOGAF 9 certified architect with nearly two decades of industry experience, 18 years in commercial software development and 11 years in IT consulting. Check out the "About Rob" page for more information.

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